Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern every booking made with Shubh Rental ("we", "us", "our"), operating out of Shivaji Nagar, Vakola, Santacruz East, Mumbai 400055. By confirming a booking with us — over call, WhatsApp, or in person — you ("client", "you") agree to these Terms.

2. Definitions

• "Equipment" means any item rented from our categories, including but not limited to fog machines, cold pyro, CO2 jets, low fog machines, dry ice machines, sharpy lights, laser FX, confetti blasters, PA systems, talkback systems, and licence-free walkie talkies.
• "Booking" means a confirmed order for one or more equipment items for a specific event date, time and venue.
• "Venue" means the location specified by the client for delivery, setup and use of the equipment.

3. Booking & confirmation

• A booking is confirmed only once the client has shared the event date, venue address, equipment required, and paid the applicable advance amount (where required).
• Verbal or WhatsApp confirmation of date, equipment and pricing is treated as a valid booking agreement.
• We recommend booking at least 5–7 days in advance, particularly for weekend dates and the wedding season, as equipment and technician availability is limited.

4. Rental period, delivery & pickup

• Standard rental covers a single event slot (typically 4–5 hours); multi-day rates apply for weddings, exhibitions and corporate events booked across multiple days.
• Delivery, on-site setup, and pickup after the event are included in the quoted price for the primary service area (Santacruz, Bandra, Andheri, Khar and surrounding suburbs). Deliveries further out, including Thane and Navi Mumbai, are confirmed with the applicable delivery charge at the time of booking.
• The client must ensure venue access (parking, loading area, power point, lift access where applicable) is available at the agreed setup time. Delays caused by venue access issues are not the responsibility of Shubh Rental.

5. Pricing & payment

• Pricing is quoted per booking based on equipment, quantity, rental duration and delivery location, and confirmed over call/WhatsApp before the event.
• An advance payment may be required to confirm certain bookings; the balance is payable on the day of delivery or as agreed at the time of booking.
• Accepted payment modes include UPI, bank transfer, and cash, as mutually agreed.

6. Security deposit

A refundable security deposit may apply to select equipment, particularly items of higher value. The deposit amount is communicated at the time of booking and is returned in full after the event, once the equipment is checked and confirmed undamaged, in line with our Refund & Cancellation Policy.

7. Use of equipment & operators

• Fog, cold pyro, CO2 jet, laser and similar effects equipment is operated exclusively by our trained technician for the duration of the event. Clients and their guests may not operate this equipment themselves.
• Equipment such as walkie talkies and select audio items may be handed over for the client's own team to use, subject to the care terms in Section 8.
• Any specific cue points, timing, or sequence requirements (for example, a pyro burst at a wedding entry) should be shared with our technician in advance to ensure accurate execution.

8. Client responsibilities

• Provide accurate venue address, event timing, and any access restrictions in advance.
• Ensure a safe, ventilated, and suitable space for the requested equipment (particularly fog, haze, pyro and laser items) in line with venue and safety norms.
• Not attempt to operate, relocate, or modify technician-operated equipment without our staff present.
• Be responsible for any damage caused by misuse of equipment handed over for independent use (such as walkie talkies), outside of normal wear.

9. Damage, loss & liability

• Since technician-operated equipment (fog, pyro, laser, CO2) is run by our own staff throughout the event, damage arising from normal operation is not charged to the client.
• Damage or loss caused by the client, their guests, or venue staff outside our technician's control — including misuse, tampering, or failure to return handed-over items such as walkie talkies — may be charged up to the cost of repair or replacement, adjusted against the security deposit where applicable.
• Shubh Rental is not liable for indirect losses such as event delays, guest dissatisfaction, or third-party claims arising from circumstances beyond our reasonable control.

10. Cancellation by Shubh Rental

In the rare case that we are unable to fulfil a confirmed booking due to equipment failure, unavailability, or circumstances beyond our control, we will inform the client as early as possible and offer a suitable alternative or a full refund of amounts paid for the affected item, as set out in our Refund & Cancellation Policy.

11. Force majeure

Shubh Rental is not liable for delay or failure to perform a booking due to causes beyond our reasonable control, including but not limited to extreme weather, natural disasters, strikes, riots, government restrictions, road closures, or other events of force majeure. In such cases, we will work with the client on rescheduling or a refund as reasonably applicable.

12. Limitation of liability

To the extent permitted by law, Shubh Rental's total liability for any booking is limited to the amount paid by the client for that booking. We are not responsible for indirect, incidental, or consequential damages of any kind.

13. Governing law & jurisdiction

These Terms are governed by the laws of India. Any disputes arising from a booking with Shubh Rental shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

14. Contact us

• Shubh Rental
• Shivaji Nagar, Vakola, Santacruz East, Mumbai 400055
• Call / WhatsApp: 7275559635